Complaints

Our people are open and positively engaged with our customers and employees. we care for our clients. We value all of our clients and also recognise that our employees are our greatest asset .if you have any complaints plz contact us on complaints@mdenergytraders.co.uk

Fastest Complain Resolution

We ensure that each of our customers go through a hassle free service. If you are having any kind of issue with our services, we are here for you with 24 hours customer complain resolution service. You can contact us by mail , telephone and e-mail services, anytime, free of cost and without any hidden charges.

Mail service

You can write to us and send your complaints on our mailing address Unit 3, 2nd Floor, Elizabeth House, High Street, Edgware HA8 7EJ, England and we will get back to you within 24 hours as soon as we receive you complain. One of our representatives will call you and resolve your issue.

Telephonic

The fastest way to reach us is to give us a call on 02080624750. We are available 24 hours at your service.If all customer representatives are busy you can drop a message and we will contact you within 2 hours time and will resolve you issue.

Email service

You can also contact our complaint department by emailing us at complaints@mdenergytraders.co.uk and our representative will get back to you within 24 hours and will resolve any issue you are facing with our services.

How we work

We regret any inconvenience you are facing with our services. We always try our best to satisfy our clients and to help them save their money by finding them a best deal for their energy services but if you have any issue regarding our services you can contact us by any medium given above we will ensure to resolve your complaints within a weeks time. Following steps are taken during reolution of any complaint:

• Complaint is submitted by our client.
• The nature of the complain is assessed and prioritized.
• The complaint is enqueued based on the priority order and an officer is assigned to take further action.
• Complaint Resolution Officer responds to the customer and collects any additional feedback, if required.
• The complaint is escalated to the service provider if the need arises.

You can also reach Ombudsman Services at https://www.ombudsman-services.org/ and they will help you resolve your complain free of cost with our collaboration Contact us via Mail services : Unit 3, 2nd Floor, Elizabeth House, High Street, Edgware HA8 7EJ, England Call us : 02080624750 Email us: complaints@mdenergytraders.co.uk Please tell us how we work of or if your complain is not resolved within 4 weeks you can contact our admin directly at : jazib@mdenergytraders.co.uk sam@mdenergytraders.co.uk